Most frequently asked questions by travellers

The best place to start when planning your trip is visiting travelalberta.com for ideas on places to go, things to do and other trip planning tips. You can also explore special travel offers, searchable by location and types of activities. 

If there is a specific area of Alberta you are interested in learning more about, visit their destination marketing organization’s website for more details: 

For unique Indigenous experiences, visit Indigenous Tourism Alberta. 

When travelling around Alberta, you have several transportation options to choose from to enhance your visit.  

  • Public transportation: Alberta’s major cities and towns provide safe, reliable and affordable public transit services to help you get around.  
  • Car rentals: You'll find major car rental companies at all three of Alberta's international airports and at locations within each city. 
  • Cycling and e-bike rentals: There are seemingly endless routes to explore if you opt to hop on a bike and travel on two wheels, and it’s easy to find equipment. Calgary and Edmonton both offer shared e-Scooters and e-Bikes from Neuron and Bird. 
  • Taxis and ridesharing: Sit back and relax while someone else drives. Taxis and ridesharing options are available in Alberta cities, including at all three international airports. 
  • Tours and shuttles: There are many tour transportation and shuttle services throughout Alberta to help you explore the province. Visitors can also travel from the Calgary airport to Banff National Park and from Edmonton to Jasper National Park via bus shuttle services. 
  • Air travel: Alberta has three international airports. YYC Calgary International Airport and Edmonton International Airport (YEG) are the largest and most popular choices among international visitors. Fort McMurray International Airport (YMM) offers more select routes, including to Calgary, Edmonton and Fort Chipewyan. Learn more about getting to Alberta here. 

Learn more about your transport options here.

If you have questions about visiting our provincial and national parks, including how to get a park pass, you can find all the information you need at Alberta Parks or Parks Canada. 

Campsites in one of the province’s 75 provincial parks can be booked through Alberta Parks. If you’d like to camp in one of the five national parks, you’ll need to book your site through Parks Canada. 

Through the links below, you can review what campgrounds are available in the area(s) you would like to camp and then contact the campground directly. In most cases, you can check availability and make reservations online.    

For specific questions about pets, number of tents allowed on a site, hiking trails in the area and more, we recommend directly contacting the campground you are interested in. Their visitor support teams are best suited for answering questions related to the campground and surrounding area.  

Alberta is a four-season destination, so there’s something to see and do any time of the year. The weather is warmest from June to September, with average temperatures of 20°C (68°F) to 25°C (77°F). Winter temperatures can range from daytime highs of -5°C (23°F) to -15°C (5°F), but they can also dip as low -30°C (-22°F) to -4°C (40°F) for short periods of time. 

 For more information about what to expect in Alberta at various times of the year, visit the Climate & Weather page on our website. 

Travel Alberta does not currently provide printed maps or other planning resources outside of travelalberta.com. 

Commercially printed road maps and specialized guides can be purchased where books and magazines are sold, including national chains such as Indigo and Chapters, independent booksellers and magazine racks. As an alternative, many useful online map tools can easily be downloaded for use without internet access.  

Alberta Transportation provides a printable Highway Network map found here. You can also find more information about road conditions at 511 Alberta. 

For more information about planning your trip, visit travelalberta.com. 

Adventure Awaits

Discover the best Alberta has to offer.

Useful Resources

Sunset view of Mount Engadine Lodge

Where to Stay

Rest your head in the lap of urban luxury or find sweet dreams in a backcountry cabin. Alberta has a range of accommodations to suit every traveller.

Find your perfect stay

Inspire your Wild Side

Bundle up for an epic winter adventure, carve legendary powder at world-class ski resorts in the Rocky Mountains, or see the stars and northern lights like never before in Alberta’s dark sky paradise. There’s no end to the adventure in Canada’s Wild Side.

Start planning your trip

Find Inspiration

Alberta is filled with unique experiences that will allow you to lose yourself in its wild places and wide-open spaces. From urban festivals to frozen waterfalls to cozy cabins, dig in and discover everything there is to do on your trip.

Need something else?

Let us know what you’re looking for so we can direct your request.

Get local advice

If you know which city or area of the province you’re interested in, a regional tourism organization is your best option for reliable, local advice.

  • Tourism Calgary
  • Explore Edmonton
  • Banff and Lake Louise Tourism
  • Tourism Jasper
  • Tourism Canmore Kananaskis
  • Tourism Lethbridge
  • Tourism Medicine Hat
  • Grande Prairie Regional Tourism Association
  • Fort McMurray Wood Buffalo Economic Development and Tourism
  • Tourism Red Deer

For unique Indigenous experiences, visit Indigenous Tourism Alberta.

Please note, Travel Alberta is NOT able to answer questions or address feedback about individual experience providers or attractions. Please get in touch with the operator directly.

National & Provincial Parks

Alberta is home to five national parks – including Canada’s oldest national park, Banff – and nearly 500 provincial parks and protected areas. Containing diverse topography and offering a plethora of activities, these parks also protect nearly 600 species of wildlife.

Explore Alberta's parks

Printed Materials

Commercially printed road maps and specialized guides can be purchased where books and magazines are sold, including national chains such as Indigo and Chapters, independent booksellers and magazine racks. And, many useful online map tools, like Google Maps, can easily be downloaded for use without internet access.

Camping

Immerse yourself in the great outdoors at one of Alberta’s incredible campgrounds. From tents to RVs to unique glamping experiences, Alberta is home to a wide array of options for every type of traveller.

Please note, Travel Alberta is unable to book or cancel reservations at individual campsites. Please contact your selected campground directly.

Go camping in Alberta

Parks Canada

Book your camping reservation in one of Alberta’s five National Parks.

Alberta Parks

Choose from hundreds of Provincial Parks and conservation areas with mountains, forests, lakes and more.

Transportation

Getting around Alberta is easy. Whether you choose to travel by bus, chartered SUV, tour transport, taxi, cycling or private vehicle, there are endless ways to explore.

Find out how to get around Alberta

Reporting a Problem

As the provincial destination management organization, Travel Alberta focuses on driving the growth of our visitor economy by creating and promoting must-visit destinations throughout Alberta.

We are unable to answers questions or address feedback about individual experience providers or attractions. If you have a concern, please contact the operator directly.

Accessible Travel

Alberta is for everyone. Discover barrier-free attractions and restaurants in Alberta’s vibrant cities, or head outside and try adaptive hiking, mountain biking or skiing in the Canadian Rockies. Accessible destinations, accommodations and adventures await you.

Discover accessible experiences

Can’t find what you’re looking for?

For more trip inspiration and other planning information, please get in touch.

Phone

For general inquiries
Call: (403) 648 1000

Call support is available:
Mon-Fri 8:00am – 6:00pm

Address

400-1601 9 Ave SE
Calgary, Alberta
T2G 0H4 Canada

Connect with us online:

Email

Save time and find answers here

Below is a list of questions we are often asked. Instead of waiting for a response from one of our team members, find what you need now. If you can't find what you are looking for, we would be happy to hear from you.

The information on our website comes from the Alberta Tourism Information Service (ATIS) - a free online tool that populates travelalberta.com with partner business listings, events and offers to amplify your marketing efforts. Once your business is registered on ATIS, you can make changes and keep information updated by logging into your account.  

If you know your log-on, sign up or access your account here.

Should you need any assistance accessing or updating your account, please contact the ATIS Contact Centre team at atissupport@travelalberta.com or 1-833-270-4232.

Travel Alberta offers grants to develop or enhance tourism offerings across the province. If you have a great idea or a tourism business that you're trying to take to the next level, check out our Tourism Investment Program. 

We accept grant applications twice per year. Visit the Industry Hub to learn more or contact your Destination Development Manager.

We appreciate that you want to promote Travel Alberta on your marketing materials. Our logo is reserved for Travel Alberta-led creative so we cannot share our logo, but you are welcome to direct visitors to www.travelalberta.com.

Our Industry website offers a wealth of marketing information and resources to help you amplify your business. Visit our Brand and Marketing page here as a starting point.  

We partnered with a variety of organizations to offer educational resources to tourism operators and businesses at a reduced cost. You can access them here.

Destination Development

Our development team is here to support you with planning, networking, coaching, and more.

Useful Resource

Marketing Support

Understand what travellers are interested in and how you can inspire them to visit you.

Let's get marketing

Tourism Investment Program

We have a variety of investment opportunities to help you grow your tourism business.

Learn more

ATIS: List your tourism business

Register your listing with us and get seen by more curious adventurers.

List my business

Need something else?

Let us know what you’re looking for so we can direct your request.

Have questions about next steps?

Reach out to your region's Destination Development Manager below and they will be happy to assist you with any of your tourism business questions.

Destination Development Managers

Portrait of Christopher Smith

Christopher Smith

Wildlands & Northern Rockies

Portrait of Chris Down

Chris Down

Lakelands

Portrait of Lisa Lima

Lisa Lima

West Country & Central Prairies

Portrait of Andi Dzilums

Andi Dzilums

Canadian Badlands & Historic Plains

Portrait of Cameron Spence

Cameron Spence

Foothills & Canadian Rockies

Portrait of Yvonne Chau

Yvonne Chau

Southern Rockies & Calgary

Portrait of Rene Rondeau

Rene Rondeau

Edmonton & Fort McMurray Wood Buffalo

Curious about grant funding?

We have a variety of funding streams that may be a good fit for you!

Co-operative Investment Funds

Rural Development & Promotion Fund

Eligible applicants
Operators, communities and associations in rural areas

Eligible projects
Product and experience development, promotion and operational support

Application period
Closed (see application details for more information)

Learn more

Events & Festivals Fund

Eligible applicants
Communities, associations, businesses

Eligible projects
Events lasting two or more days that charge admission

Application period
Closed (see application details for more information)

Learn more

Product Development Funds

Growth Fund

Operation time
Over three years

Eligible applicants
Tourism operators, communities, and DMOs in Alberta

Eligible projects
Purchase, construction or renovation of permanent tourism infrastructure

Application period
Closed (see application details for more information)

Learn more

Innovation Fund

Operation time
Over three years

Eligible applicants
Tourism operators, DMOs, communities and associations

Eligible projects
New assets to diversify available experiences for existing operators

Application period
Closed (see application details for more information)

Learn more

Incubator Fund

Operation time
Less than three years

Eligible applicants
Tourism entrepreneurs and startups

Eligible projects
Tourism assets and/or infrastructure, operational and promotion support

Application period
Closed (see application details for more information)

Learn more

What data and insights are you looking for?

We offer a wealth of information to help you make smart business and marketing decisions.

Tourism Indicators

Discover the trends, economic impact and visitor intelligence that influence the tourism industry.

Market Profiles

To reach your key audience, you need to understand their likes, dislikes, and travelling habits. That's what our market profiles are for.

Contact us

Need help with your listing? Reach out to us.

1-833-270-4232

Monday to Friday 8:00am to 6:00pm

Send questions by email

You can expect a reply within 1 business day.

Email

Access ATIS

Sign up for your free ATIS account. Login if you have an account.

Alberta Tourism Information Service (ATIS)

Can’t find what you’re looking for?

Let us know what you’re looking for so we can direct your request.

Phone

For general inquiries
Call: (403) 648 1000

Call support is available:
Mon-Fri 8:00am – 6:00pm

Address

400-1601 9 Ave SE
Calgary, Alberta
T2G 0H4 Canada

Connect with us online:

Email

Save time and find your answers here

Below is a list of questions we are often asked. Instead of waiting for a response from one of our team members, find what you need now. If you can't find what you are looking for, we would be happy to hear from you.

Our media relations team would be happy to organize this request for you. Please contact us here and a member of our team will get back to you.

Our Industry site is a great resource for finding statistics and information about the impact tourism has on Alberta. This includes:

The tables are customizable so be sure to toggle the options available and drill down into the data you need!

Our marketing strategies and projects are planned well in advance and we have likely started working with influencers. If you would like to be considered for future projects, please express your interest by completing this form. We will keep your information on hand and reach out when we see an opportunity for alignment.

The Travel Alberta Creator Community is a group of Alberta-based creators of all types (Instagrammers, YouTubers, bloggers, photographers, videographers, vloggers, writers) who are telling the amazing stories of the province to the world. The community is open to Albertans who are serious about building an audience around inspiring content about Alberta. 

This program is not an influencer program but is designed to provide creators with content creation opportunities and incentives. Learn more here.

Film tourism is an exciting sector that is growing across the world. For any questions about regulations and permissions, the Alberta Film Commission would be the best contact for answering those questions.

Travel Alberta does not collaborate on film projects outside of our current partnerships. If you are considering a certain region of Alberta, you can reach out to the local Destination Marketing Organization to pitch your collaboration opportunities. Otherwise, the Alberta Film Commission may be a good resource for you.

As the destination management organization of the Government of Alberta and a Crown corporation, the funding Travel Alberta receives from the provincial government is to be directed to destination and tourism product development and promotion to support Alberta-based tourism businesses. As such, we do not participate in sponsorships within the province.

Check out the tourism investment program to see if you’re eligible for grant funding. If you have questions, please reach out to the appropriate Destination Development Manager. 

Media & Marketing

Understand our Brand Story and see assets for storytelling Alberta tourism building.

Useful Resources

Multimedia Library

We have thousands of quality assets that capture the beauty of Alberta, and you can use them in your work!

Access photos

Tourism Insights and Research

Access up-to-date data and trends that influence the tourism industry and forecast the future of our sector.

Review the data

Business Plans and Reports

Check out our plans for years to come and what we've accomplished in years past.

Learn more

Need something else?

Let us know what you’re looking for so we can direct your request.

Can’t find what you’re looking for?

Let us know what you’re looking for so we can direct your request.

Phone

For general inquiries
Call: (403) 648 1000

Call support is available:
Mon-Fri 8:00am – 6:00pm

Address

400-1601 9 Ave SE
Calgary, Alberta
T2G 0H4 Canada

Connect with us online:

Email

Need something else?

Let us know what you’re looking for so we can direct your request.

Can’t find what you’re looking for?

Let us know what you’re looking for so we can direct your request.

Phone

For general inquiries
Call: (403) 648 1000

Call support is available:
Mon-Fri 8:00am – 6:00pm

Address

400-1601 9 Ave SE
Calgary, Alberta
T2G 0H4 Canada

Connect with us online:

Email